Grievance Redressal
Grievance Redressal
Level 1
Customer may Contact Customer Service Center on the toll free number 1860 266 5700 from Monday to Saturday between 9:30 am to 6:30 pm and register the complaint OR email at customerfirst@kotak.com. Response will be provided within 7 working days. In case response is not received by the customer or if response is unsatisfactory then customer can escalate to Level 2.
Level 2
Customer may escalate the issue to Nodal Officer for Commercial Bank. Details are mentioned below:
Name: Mr. A. Mohan
Telephone Number: +91 22 62980635
Please note:
Since this is an escalation to Commercial Business Nodal Officer, first call resolution on phone might not be possible and it is preferable to give complete and exact details of the complaint raised under Level 1, through email at cbnodalofficer@kotak.com, to give a complete correct resolution.Response by Nodal Officer will be provided within 5 working days.
The Bank shall be accountable for inappropriate behaviour by its employees or employees of BSS and shall provide timely grievance redressal.
